Shipping policy
DOMESTIC SHIPPING - AUSTRALIA WIDE
Our ceramics studio is based in Mullumbimby in the Byron Bay Hinterland, NSW, Australia. We take great care to send the ceramics to you as safely and quickly as possible. Postage and handling fees are not included in the retail price and are calculated at checkout.
Shipping ceramics safely requires lots of packaging and big boxes for protection. However we aim to keep shipping costs as low as possible for our customers and offer shipping within Australia by weight. We offer FREE SHIPPING on all domestic orders above $200 after any discounts have been applied.
Items will ship within 2-4 business days (unless the item(s) you have placed are a made to order item. All domestic orders are sent with Australia Post.
You will receive a notification by email with a tracking number once your order is dispatched. Once parcel sent, delivery usually takes 2-5 business days from shipment date to arrive and sometimes longer for remote areas.
INTERNATIONAL SHIPPING
We are happy to offer International Shipping on request. Please contact us with your "wish list" and your full address and we will get back to you with a Shipping quote.
Please note: International customers will be liable for any local charges (e.g., sales tax, customs duty) and Keramika Ceramics will not guarantee arrival times on any international orders.
IMPORTANT
Please ensure that the delivery details entered during checkout are correct. We can not be responsible for orders delivered to an incorrect address provided to us by you. Shipping charges will apply for orders that have to be re-sent due to incorrect details provided to us. You will receive a tracking number from us once your order is on the way. It is your responsibility to ensure you will be able to receive the parcel. If a parcel cannot be delivered, re-delivery charges may apply.